Address
304 North Cardinal St.
Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

Services

ZENROS

HOSPITALITY SERVICES

We are aware that when you purchased one of our products, you decided to invest in machinery that would last you a long time.Your business has committed to using ZENROS products for the long run.

Our goal is to make sure you have the assistance you require to guarantee that your investment continues to pay off year after year. We think we have support that can be customized for you, regardless of whether your ZENROS product is an intelligent integrated zEMS Energy Management System where downtime is crucial or an offline zEMS Privacy Service.

In our service provision, our aim is to be

  • Responsive
  • Reliable
  • Reasonable

and to communicate with you in a way which suits you, not us.

ZENROS SUPPORT

Regardless of their location, we guarantee that our clients receive the best help available by providing a variety of support options that are specifically tailored to meet their needs.

The following support levels are available and can be combined into a single service level agreement. We have a technical support team that is committed to helping our partners or clients.

    • online support 
    • online support 24/7
    • onsite support during business hours
    • onsite support 24/7

ZENROS TRAINING

In order to guarantee that the operator and his team are completely confident when using our system, ZENROS and our partners offer a variety of training workshops, with a team of knowledgeable experts situated in your neighborhood.
Our courses are tailored to the different user groups and their roles:

ZENROS Partners/Resellers:

Our senior technicians have trained all of our ZENROS certified Partners worldwide in accordance with factory standards, and they are all well-versed in installation, testing, commissioning, and operator training.

Hoteliers:

In order to optimize the hotelier’s return on investment and elevate his visitor satisfaction index, customized operator trainings are conducted, encompassing all departments and guaranteeing staff proficiency in both operation and upkeep.